NRJ City Zone App Privacy Policy

Information we collect

We collect login information - user name, date and time of login. The application records its current (or last known) location and transmits this data alongside other information about the car such as license plate number, current status (paid, not paid, has clamp and so on…). The location is recorded even if the application is in the background or closed. Actions made in the applications as payments, checks and status changes are recorded and can be viewed in the reports in your clients web site.

Analytics

We could use a third party analytics tool, Google Analytics, to help us measure traffic and usage trends for the service. Google Analytics collects information such as how often users visit our services, what pages they visit when they do so, and what other pages they use prior to coming to our services. We use the information we get from Google Analytics only to improve our services.

How we use your information

Creation of a login account is possible only from the web site, which is different for every client.

Information that is recorded and collected is used to generate the reports you need about car payments, checks and statuses and can be viewed in your customers web site. You must use your credentials to login and you must have the appropriate rights to access.

Data retention

We retain data as follows:

On the device: Login session data (for example username, authentication token, and operator profile) is stored while the user remains signed in. Temporary offline queues (for example pending location updates or parking operations) may be stored until they are successfully sent to the client’s server. When the user signs out, the session data on the device is cleared. Temporary offline data and local app settings may remain until overwritten or until the application data is cleared from the device.

On the client’s servers: Login activity, location data associated with enforcement activity, vehicle license plate numbers, payment and check actions, status changes, and related operational records are stored on the systems of the municipality or parking operator that uses NRJ City Zone. This data is retained for as long as required for parking management, reporting, audit, and legal or contractual obligations of that organization. NRJ Soft does not define a single fixed retention period for all clients; retention is determined by each client organization according to its own policies and applicable law.

Analytics: If Google Analytics is used, data is retained according to Google’s retention settings for that property.

We do not use the application to store consumer end-user parking accounts. The application is an operational tool for authorized staff of municipalities and parking operators.

Data deletion

Individual app users (for example municipal or parking staff) cannot delete their account or operational data through the NRJ City Zone application.

Accounts and access rights are created and managed by the client organization (municipality or parking owner/operator) through its client website/administration. That organization decides who may use the system, what rights each user has, and how long related operational data is kept.

If a user needs their access removed or has questions about deletion of personal data related to their use of the system, they must contact the administrator of their employer / the municipality or parking operator that provided their login credentials. That organization is responsible for disabling accounts and handling data deletion or retention requests according to its internal procedures and applicable law.

NRJ Soft does not provide a self-service data deletion process inside the application, because user accounts and data are controlled by the client organizations that operate the system.